“We just wanted to say thanks again for all that you did to make the sale of our Fitzwater house go through smoothly.  Despite the challenges, you always displayed a calm professionalism throughout the process and worked through whatever the issue was to make sure that it got resolved to our satisfaction.  I’m sure that Laurie would agree with me when I say that you rank among the best realtors that we’ve ever dealt with (and you know how many houses we’ve bought and sold!).”